Where do you ship?
We ship plants worldwide. Before you order, check your country’s import rules: some countries need an import permit or extra declarations on the phytosanitary certificate, which we can add if you tell us when you order. We are not responsible for parcels held by customs because of missing import documents.
How can I pay for my order?
We accept Wise and bank wire transfer. Orders are not completed automatically: we confirm every order with you over WhatsApp or email, then send an invoice.
How can I change my order?
Contact us at [email protected] or on WhatsApp as soon as possible. We process orders quickly but will do our best to meet your request.
What are the shipping rates?
We ship with DHL Express by default, and with EMS for some destinations such as Japan and South Korea; we confirm the courier in your quotation. Larger wholesale orders can go by air cargo port to port. The rate depends on your destination and the size and weight of the package, so we quote shipping together with your order. Rates and delivery times can change around holidays.
When is my order shipped?
It happens in two stages. First, the export documents: exporting plants from Indonesia needs an export permit and a phytosanitary certificate, which usually takes 7 to 14 business days, at no extra charge. Second, shipping: once the documents are ready we ship the plants, and delivery time depends on the distance from Indonesia: to Singapore it is usually 2 to 3 days, and to the US or Europe about a week, plus any time in customs. If your country requires an import permit, have it ready before you order; every US order needs a USDA import permit.
What is your replacement policy?
Labijo provides a live-arrival guarantee. Dead-on-arrival plants are replaced once, shipped with your next order, when reported within 48 hours of delivery with an unboxing video and clear photos. We do not give cash refunds. Minor transit stress such as yellowing or dropped leaves is normal and not covered, and we do not accept returns on live plants. See our terms and conditions.
What should I do after receiving the plants?
Record an unboxing video; it is the proof you need if a plant arrives in bad condition. Then clean the roots, cut off dead or broken leaves, and pot the plant in a lightly moist mix to recover. Read how to help plants recover after shipping.
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