Frequently Asked Questions

We ship to any countries except:

  • Japan
  • South Korea
  • Russia
  • Netherland
  • New Zealand
  • Australia
  • Thailand

We accept payment via Paypal, Visa, and Mastercard.

If you need to make a change to your order please contact us hello@labijo.id as soon as possible. We process orders quickly but will do our best to meet your request.

We are shipping via DHL Express

  • Flat rate shipping for EU dan US
    • USD 50 for EU (about 3kg volume that suitable up to 10 plants depends on plants size)
    • USD 30 for US (about 3kg volume that suitable up to 10 plants depends on plants size)
    • We need to recalculate for order more than 5 plants or big size plant

Please note shipping rates and options can differ during holiday seasons and poor weather conditions. On a normal day, it will take 6-7 days to deliver packages around the world using DHL.

We ship within a week of the order being placed. We need to process export permits and phytosanitary certificates to meet the legal requirement of exporting plants from Indonesia. No extra charges for legal and permit.

You need to make sure that you have import permit if it is required by your customs regulation for importing plants from another country. We don’t take any responsible if your package is held by custom.

Once each package is out the door, you’ll automatically receive tracking information. Keep an eye open for the postman! 😉

We want you to have the best experience possible with us.

In the unlikely event, a plant is received dead on arrival, it will always be replaced. No extra shipping fee, it’s on us. You just need extra time for shipping new plants from our  garden. We don’t accept refunds.

To claim this guarantee, send us your unboxing video as proof to our team via hello@labijo.id

We don’t take any responsible if your package is held by custom. Please make sure you have import permit if it is required by your customs regulation. So far we can ship with no problem in US (order more than 12 plants must have import permit), France, United Kingdom, and Italy. But sometimes we can’t pass custom in Australia (50% success). And we can’t ship to South Korea. Please understand this condition.