guide

How We Ship Your Plants Order

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by maspan

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Ordering plants online can bring anxiety since you are not sure how the shop will handle the shipping. You are afraid of the shipping will be late and your plant will die when it handed to you. As a plant parent, you want the best for the plants, right?

In this article, we will talk about how Labijo ship your plant order that will make your plant safely arrives after long trip all the way from Indonesia.

Plant Pick & Quarantine

selling plant online woman smiling while growing plant

After we get your paid order, our stock team will prepare all your order list from our nursery. At this step, we will carefully pick the best stock and make sure the plants are healthy, with no mites nor disease. This is important because all the plants must have a phytosanitary certificate to pass the custom.

Change The Media

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It is not possible for Labijo to use regular soil for shipping around the globe because the soil is not as clean as other plant media. It would hard to predict the soil conditions during the shipping time as well.

As a result, we change our media that are more predictable and cleaner during shipping such as sphagnum moss. It will have enough water for days, so your plant will not thirsty.

Wrapped

how we pack

Hard for us to predict how the shipping agent will handle your plant. Is it in the middle of a big container? Or up left ones? Or where? Then we decide to put them in a safe box that will stay in constant humidity that your plants love. Also, we pick the box since it is easier to organize and more secure.

We also wrapped your plants with paper to make sure they are not sweaty and have personal space (if you order more than one plant) during their trip to you. Sweaty plants can be soggy and triggered more damage.

After all these efforts, we can guarantee that your plants will survive when it arrives in front of your door. In case they died during the shipment, we will send a new replacement after you give us the unboxing video as proof, ok?

No extra cost for you for the replacement. Nothing.

Shipping

how we ship your order

To shipping the plants around the globe, we rely on DHL service. They are fast, reliable, and also they need your phone number to process the shipping. We promise, they are not spammy 🙂

Their flat rate
US : 3kg / volume total 3kg = USD 40
EU : 3kg / volume total 3kg = USD 50
But it can be more if you order big plants such as Anthurium Magnificum Kingsize or Asplenium Variegated. So we need to recalculate the shipping costs.

Unfortunately, we couldn’t ship plants in some countries because of the customs regulations from its countries. You can check the updated list here. If you insist to send it to your country but your country is already on our list, all the risks are on your own. As a plant lover, it is sad for us if the plant will be stuck in customs. In the worst case, the plants will be destroyed :((

Please check on your customs before order.

All those shipping process that we said will finish within six to ten working days in average. So please be patient, good thing takes time, right? 🙂

Now, your plant is set to go. Keep an eye for the postman!

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About
maspan

Hello, we are plant shop and nursery from Indonesia.

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