Ordering plants online can cause anxiety since you are not sure how the shop will handle the shipping. You are afraid the shipping will be late and your plant will die when it is handed to you. As a plant parent, you want the best for the plants, right?
In this article, we will talk about how Labijo ships your plant order so that it safely arrives after a long trip all the way from Indonesia.
Plant Pick & Quarantine
After we get your paid order, our stock team will prepare all the items on your order list from our nursery. At this step, we will carefully pick the best stock and make sure the plants are healthy, with no mites nor disease. This is important because all the plants must have a phytosanitary certificate to pass customs.
Change The Media
It is not possible for Labijo to use regular soil for shipping around the globe because the soil is not as clean as other plant media. It would also be difficult to predict soil conditions during the shipping period.
As a result, we change our media that are more predictable and cleaner during shipping such as sphagnum moss. It will have enough water for days, so your plant will not thirsty.
Wrapped
Hard for us to predict how the shipping agent will handle your plant. Is it in the middle of a big container? Or up left ones? Or where? Then we decide to put them in a safe box that will stay in constant humidity that your plants love. Also, we pick the box since it is easier to organize and more secure.
We also wrapped your plants with paper to make sure they are not sweaty and have personal space (if you order more than one plant) during their trip to you. Sweaty plants can be soggy and triggered more damage.
After all these efforts, almost every plant arrives healthy. If a plant does arrive dead, report it within 48 hours of delivery with an unboxing video and photos, and we replace it once, shipped with your next order.
The replacement plant costs you nothing.
Shipping Option
Once the export documents are ready (7–14 business days), we ship by DHL Express, EMS or air cargo, depending on your order and destination. We confirm the courier and shipping cost in your quotation.
DHL / EMS
DHL Express is our default door-to-door service: delivery takes 2–3 days to Singapore and about a week to the United States or Europe. For some destinations, such as Japan and South Korea, EMS can be the better option for your order; we tell you which one we recommend when we quote.
Shipping cost depends on the number and size of the plants, the box weight and the destination. Send us your plant list with quantities and your postal code, and we include the shipping cost in your quotation.
Large plants such as Anthurium Magnificum Kingsize or Variegated Fiddle Leaf Fig need bigger boxes, so they cost more to ship.
Air Cargo
Air cargo is the best shipping for wholesaler. It’s fast and safe for all your plants. Once the plants leave Indonesia, they usually reach your port in 1–3 days. If you order more than 200 plants, we suggest you to use this option.
But you need to understand about customs clearance, it’s better to have broker that can help you with the customs.
To get estimated shipping, we need to get your name, address, email, phone, and destination port. We also need to get plants list and quantity for your order.
You can check rare plant wholesale to get what plants that available in our nursery.
Unfortunately, we couldn’t ship plants to some countries because of their customs regulations. You can check the updated list here. If you insist on sending it to your country but your country is already on our list, all the risks are on your own.
As a plant lover, it is sad for us if the plant will be stuck in customs. In the worst case, the plants will be destroyed. Please check on your customs before order.
